Dynamics Technical Lead - Managed Services

Job Requisition ID: 39699 

• We support flexibility and choice including flexible work arrangements and part-time options. ​
• Mentoring programs – receive support and coaching to progress your career ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers​ 

About the team

Part Business. Part Creative. Part Technology. One hundred per cent digital. Through 22 studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and implementation across mobile, web and social media channels.

Our managed services team within Deloitte Digital is responsible for the development and operations of our clients’ enterprise digital solutions. Our team is focused on level three application support across a number of top tier clients.

What will your typical day look like?

Leading a team of Engineers, and working closely with Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Dynamics CRM clients.

Daily tasks will involve incident triage and resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes. In addition, you will be responsible for:

• Leading and mentoring engineers to ensure that Dynamics Technical support services are provided to our clients to agreed contracted service levels
• Evaluating, responding to, and resolving technical issues in our clients’ Dynamics CRM solutions, effectively articulating the problem and resolution to client team members.
• Working directly with the clients to discuss requirements, taking ownership and resolving complex engineering tasks
• Accountability for the quality of engineering delivery - with provision to perform code reviews, reviewing quotes and estimates and code check-ins
• Hands on code development, code reviews and configuration changes
• Leading deployments in non-production and production environments
• Set priorities to the team and report on the progress of the engineering tickets at the daily scrums
• Ensure support governance framework is adhered to (including wiki documentation)
• Maintain the development environments for all relevant support clients
• Identifying technical improvements, team upskill, gaps and upgrades and assist in the business case development.
• Focus on continuous improvement and best practice.

Enough about us, let’s talk about you.

You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions. To be awesome in this role you must have (mandatory experience):

• 5+ years of Dynamics CRM development and configuration experience, ideally gained in a consulting / agency environment with tier one clients
• Excellent communication skills – you must be able to communicate confidently with clients and team members.
• Self-motivated, problem-crushing attitude
• You’re a team player and you just want to build solutions that work

Technical requirements:

• Proven track record of supporting business applications, solving complex technical problems
• Hands on Dynamics 365 CE development and configuration experience
• A good understanding of continuous integration and DevOps methodologies
• Having an ITIL V3 certification would be an added advantage
• Working knowledge of relational databases and data migration concepts is preferred
• Other desirable experience (Will be considered an advantage)
  • Field Services and/or Sales and/or Customer Service
  • Dynamics portals / Power Pages experience
  • Code Development experience relating to .NET/C#, JS, Typescript
  • Power Platform experience
  • Microsoft Dynamics Certifications - PL-400: Microsoft Power Platform Developer, PL-200: Microsoft Power Platform Functional Consultant, PL-900 : Power Platform Fundamentals
  • Marketing and / or Customer Insights for Dynamics

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.