Digital Quality Lead

Job Requisition ID: 40228 

• We support flexibility and choice including flexible work arrangements and part-time options. ​
• Learn from the best in the business ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers​

Part Business. Part Creative. Part Technology. One hundred per cent digital.  Deloitte Digital is committed to helping clients unlock the business value of emerging technologies. Through 22 studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and implementation across mobile, web and social media channels. 

What will your typical day look like?

As a Digital Quality Lead, you will be pivotal in ensuring the delivery of high-quality, reliable, and secure complex systems that interact with customers via web and mobile UIs. This role demands a blend of leadership and hands-on technical expertise, focusing on the end-to-end testing lifecycle across various digital platforms. You will manage and lead the entire testing function for these projects, ensuring exceptional customer experience and system integrity. 

Key responsibilities include:

• Develop comprehensive test strategies, plans and schedules for complex web and mobile projects, defining scope and approach for all testing phases.  
• Maintain testing governance, standards and reporting across the model, and provide expert advice and governance for User Acceptance Testing (UAT).  
• Drive an automation-first approach across functional and non-functional testing, defining and implementing robust test automation frameworks for web and mobile platforms.  
• Lead the execution and management of system, integration and regression testing, ensuring seamless functionality across interacting components and third-party systems.  
• Mentor, manage and grow a largely offshore team of test analysts and engineers, fostering a culture of quality, collaboration and continuous improvement while maintaining alignment and quality across locations.  
• Provide hands-on experience and oversight for testing across multiple digital platforms including web, mobile, APIs and back-end platforms (for example CMS, CRM or contact centre platforms)

Enough about us, let’s talk about you.

• Proven test leadership with extensive experience (typically 5+ years) in Test Management or Senior QA roles leading testing for large-scale, complex digital projects involving web and mobile customer interfaces. 
• Strong understanding of the software development lifecycle (SDLC), testing methodologies (Agile, Waterfall, DevOps) and quality assurance best practices 
• Hands-on experience testing across multiple digital platforms, including Web and mobile channels, APIs and back-end platforms such as Content Management Systems, CRMs or Contact Centre platforms 
• Demonstrable experience with test automation tools and frameworks (e.g., Selenium) and a proven ability to define and implement automation strategies. 
• Familiarity with the principles and practices of security testing (e.g., OWASP Top 10 vulnerabilities) and performance testing, with experience coordinating these activities. 
• Prior experience testing complex system integrations, APIs, and data flows between various internal and external systems. 
• Leadership, communication, and interpersonal skills, with the ability to manage and influence diverse teams and senior stakeholders. 

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.