Data & AI Managed Service Offering Lead
Melbourne, VIC, AU
Job Requisition ID: 39348
- We support flexibility and choice including flexible work arrangements and part-time options.
- Recognition culture to celebrate milestones and discounts at hundreds of retailers
- Salary packaging – to suit your personal and financial circumstances
What will your typical day look like?
A Senior Manager in Deloitte’s Engineering as a Service team begins their day aligning project priorities and reviewing technical delivery progress, often through stand-ups and reporting sessions. They interact regularly with clients, delivery teams, and senior leadership to address challenges, refine solutions, and ensure alignment with business objectives. Their strategic focus centres on managing risks, driving innovation, and steering teams towards consistent, high-quality project outcomes.
About the team
Our Engineering as a Service (EaaS) Practice consists of a diverse mix of skilled and experienced managed services personnel providing differentiated DevOps and Cloud support services for leading edge technology transformation projects in steady state.
The Deloitte EaaS team is responsible for providing our clients with the highest level of customer support services by using modern service management frameworks and leading operational tooling.
Our business is growing and we’re on the look-out for a Service Offering Lead to join the team. The role includes a focus on driving business growth, service delivery including Service Management, reporting, and managing work loads of crossfunctional teams.
Enough about us, let’s talk about you.
Offering Management & Strategy
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Owning the development, positioning, and continuous improvement of Data & AI service offerings.
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Analysing market trends and customer needs to inform offering strategy.
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Defining clear value propositions, pricing models, and service delivery frameworks.
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Ensure offerings are aligned with Engineering as a Service strategic objectives and technology capabilities.
Pre-Sales & Client Engagement
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Partnering with sales teams to qualify opportunities, define client requirements, and shape proposals.
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Presenting of solutions to clients, articulating business value and technical approach.
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Developing client-specific Data & AI roadmaps to support long-term partnerships.
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Provide thought leadership in client meetings, events, and industry forums.
Bid & Proposal Management
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Leading bid work for Data & AI opportunities, coordinating input from technical, delivery, and commercial teams.
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Preparing of compelling proposals, including solution architecture, delivery approach, and pricing.
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Ensuring bid submissions meet client requirements, are commercially viable, and demonstrate clear value.
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Managing timelines and governance processes for all bids and RFP responses.
Leadership & Collaboration
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Leading cross-functional teams in the design and development of Data & AI offerings.
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Mentoring and supporting consultants and architects involved in Data & AI projects.
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Fostering a culture of innovation and continuous improvement across Data & AI services.
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Collaboration with marketing, sales, and delivery teams to drive go-to-market success.
Skills/ Qualifications
Your relationship management skills are second to none, and you excel at stakeholder management and in particular managing expectations.
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Exceptional stakeholder management skills
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Proven experience in managing technology or consulting service offerings, preferably in Data, Analytics and AI
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Strong pre-sales and bid management expertise, including RFP response leadership
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Knowledge of key Data & AI technologies
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Commercial acumen with experience in pricing and profitability analysis
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Strong time management skills
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Very strong written and verbal communication skills
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Prior experience of leading multi-skilled team members
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Understanding of Agile ceremonies, scrum methodology and DevOps concepts
Work Entitlement
Due to the nature of the clients this role will be working with, you must be an Australian Citizen and must be willing to undertake the Australian Government Security Vetting process.
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
Next Steps
Sound like the sort of role for you? Apply now, we’d love to hear from you!
By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.