Consultant - TS&T

At Deloitte, we’re not just implementing ServiceNow – we’re helping some of Australia’s most recognised organisations rethink how they operate, serve customers, and scale through digital transformation.

Our ServiceNow Practice is growing, and we’re looking for experienced Senior Consultants who want to build smart, scalable solutions — not just configure tickets.

If you’re someone who enjoys solving complex problems, influencing design decisions, and delivering outcomes that actually stick, we’d love to talk.

The Opportunity

As a Consultant, you will:

• Design and build scalable ServiceNow solutions across core modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps).
• Lead technical design workshops and translate business requirements into well-architected platform solutions.
• Configure and develop using Flow Designer, IntegrationHub, Script Includes, Business Rules, APIs and integrations.
• Contribute to architecture decisions and ensure development aligns with platform best practice and governance.
• Mentor junior developers and support capability uplift across the team.
• Work closely with functional consultants, architects, and client stakeholders to deliver high-quality outcomes.

You’ll play a key role from discovery through to implementation and optimisation — not just delivery, but ownership.

What We’re Looking For

• Proven hands-on ServiceNow development experience in a consulting or complex enterprise environment.
• Strong understanding of ServiceNow platform architecture and best practice design principles.
• Experience delivering end-to-end implementations (design, build, test, deploy).
• Comfortable engaging directly with clients and explaining technical solutions in simple terms.
• A growth mindset — someone who invests in certifications, learning, and continuous improvement.
• ServiceNow certifications (CSA required; CAD or CIS modules highly regarded).

We’re looking for problem-solvers who lead with empathy, think commercially, and take pride in building solutions that genuinely improve how organisations run.

What Makes Our Practice Different

End-to-end capability
We bring the full strength of Deloitte — Advisory, Implementation and Operate — which means you’ll work on complex, multi-disciplinary engagements that go beyond configuration.

Real complexity, real impact
We’re known for delivering first-of-their-kind ServiceNow solutions in Australia — pushing platform boundaries while keeping outcomes practical.

Growth without waiting
Your career path isn’t fixed. We invest heavily in certifications, leadership programs, and tailored development — including ServiceNow-specific learning pathways.

Inclusive by design
We prioritise diversity, flexibility, and creating a space where people can do their best work.

Did You Know?

In 2024, we launched Women in Now (WIN) — an initiative supporting and celebrating women across the ServiceNow ecosystem.

Through the Deloitte Foundation, our team contributes to pro bono technology work supporting not-for-profits and community initiatives.

We also sponsor higher-education Appathons to help bridge Australia’s digital skills gap and inspire the next generation of technologists.

Why Deloitte?

At Deloitte, you’ll work on meaningful, complex problems with people who genuinely care about impact — for clients and for each other.

We put coaching at the centre of career growth. Whether you want to deepen your technical expertise, move toward architecture, or step into leadership, we’ll support you.

Flexible work, market-leading parental leave, wellbeing leave, paid volunteering days, and a strong focus on balance — because high performance shouldn’t come at the expense of sustainability.

The minimum salary requirement for this role is between $70,000 - $97,000.​

#LI-DNI