Client Support & Call Enquiry Coordinator | Part Time

Job Requisition ID: 35725

• Part time permanent opportunity supporting the day to day operations at Deloitte
• Hybrid working arrangement
• Banking, finance and wellbeing program discounts  

We are seeking a well organised, confident and inquisitive individual to join our Business Information team as a Client Support Consultant, supporting inbound calls nationally.

Join our team for a permanent part-time role, 27.5 hours a week (5.5 hours/day) working on rostered hours between 8:30 am - 5:30 pm, Monday to Friday. Public holidays may apply, and full-time availability is required during training.

You'll also cover sick and annual leave and may work extra paid hours when needed.

What will your typical day look like?

You will be the first point of contact for our callers, providing outstanding customer experiences across all our Australian Deloitte offices. As a primary point of contact for Deloitte Australia's national switchboard across nine offices, your day will involve:

• Professionally managing a high-volume switchboard with efficiency and clarity.
• Providing prompt and courteous assistance to callers, maintaining composure in all situations.
• Utilising Microsoft Teams and email to communicate with recipients.
• Resolving issues and offering additional support as needed.
• Handling administrative tasks such as updating databases.
• Accurately redirecting calls by utilising internal databases and systems (Citrixweb, APS, SharePoint, CM9, Deloitte intranet, Microsoft Outlook).

Enough about us, let’s talk about you…

You are an organised and confident individual who will provide exceptional first impressions of the Deloitte brand and reputation. You’ll have experience in a high volume, fast paced environment such as a Customer Service team, Call or Contact Centre environment. 

You have a passion for exceptional customer service with a positive attitude and strong work ethic. You also have:

• Excellent and professional phone manner
• Strong ability to communicate effectively
• Strong attention to detail
• Resourceful with excellent critical thinking skills
• Ability to work under pressure, particularly when working autonomously.
• Collaborative team member with the ability to work independently.
• Punctual

Technical skills:

• Competent computer skills and typing skills
• Experience within a switchboard role would be a definite advantage
• Enghouse/TouchPoint Attendant (switchboard system) experience in a large, multi-site corporate environment.  Enghouse TouchPoint is primarily a software program using a computer application to answer calls.
• Experience with Enghouse/TouchPoint would be an advantage however not essential. Knowledge of Microsoft Teams would assist.
• Knowledge of Excel, Microsoft Outlook, Microsoft Word

Please note, although this is a part-time position, you will be required to cover sick and annual leave and may work extra paid hours when needed.

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Next Steps
Sound like the sort of role for you? Apply now, we’d love to hear from you!

#LI-hybrid

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.