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Senior Consultant - ServiceNow

Date:  16-Aug-2022

Melbourne, VIC, AU

Department:  Consulting

* Flexible work arrangements across Australia – work in a way that suits you from your desired location.  

* Career Growth – receive support and mentoring to progress your career 

* Work with the worlds largest professional services firm  
About the team

We are calling on ServiceNow Professionals wanting to continue their career journey within Australia working on a range of technical and exciting projects across a variety of industries. You will bring a strong balance of technical experience, communication, and interpersonal skills, which will enable you to deliver an excellence service to our clients whilst being part of a collaborative project team. 


About the role

The focus of this role is on delivering a full set of advisory and implementation services on the ServiceNow platform to enable business value to our clients. This is a client facing role responsible for gathering technical and business requirements in workshops, developing and documenting standards, templates, business rules and designing, building of the solution and implementation. You will collaborate with business analysts, experienced strategists, visual designers, software engineers and testers to deliver an industry leading and innovative product. 

As a Senior Consultant, you will expect to:

  • Conduct requirement gathering workshops, sprint planning and release planning  
  • Conduct feasibility analysis, develop action plans to mitigate risks identified
  • Perform impact analysis, create high/low level design specifications, create prototypes, and conduct design reviews to develop applications
  • Implement and enhance ServiceNow modules, customise functionalities according to customer specific requirements
  • Perform Validation activities based on plans, identification, debugging, validation and diagnosing of defects
  • Create implementation plans per the project plan for deployment
  • Analyse incoming issues, close defects per the agreed Service Level Agreement timelines



Enough about us, let’s talk about you. 


You will have solid ServiceNow development or architect experience with deep functional and technical knowledge of the platform with relevant ServiceNow certifications (Certified Implementation Specialist is a must). In addition, you will have the following:


  • Strong ServiceNow technical expertise in ITSM, ITOM, CSM with Certified Implementation         
  • Specialist certifications with ServiceNow
  • Experience in implementation projects and end to end SDLC development and delivery on ServiceNow
  • Demonstrated understanding of ITIL practices Incident management, problem management and change management
  • Experience in integration of ServiceNow with alternate tools/platforms
  • Strong ability to provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex business problems
  • Experience in integration of ServiceNow with alternate tools/platforms and the ability to lead design sessions to architect the integrations.
  • Strong stakeholder management experience


Why Deloitte? 
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 


Next Steps 
Sound like the sort of role for you? Apply now.  






By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.