Account Manager - HR Technology (AMS)

HR Technology Account Manager - AMS

• Salary packaging – to suit your personal and financial circumstances
• Flexible work arrangements – work in a way that suits you best
• Mentoring programs – receive support and coaching to progress your career

What will your typical day look like?
The position of Account Manager in the HR technology AMS team is responsible for the strategic and commercial relationship with the clients to build long term, successful relationships with our clients.  The role will be targeted on customer satisfaction and retention as well as growth and expansion within the client base

About the team.

The HRT AMS team sits within one of Deloitte’s Operate teams, providing support and services to clients with HR, Finance and ERP solutions. The Deloitte Operate team is not your standard AMS provider, as we go above and beyond to ensure our clients get the most benefit from their solutions.  This means we don’t just fix issues but provide advisory and guidance on ways to optimise and enhance the solution.

Key accountabilities:

• Conduct regular strategy meetings with the clients.
• Assist the client develop a system roadmap or plan.
• Up-sell and negotiate additional services, eg. new module implementations.
• Monitor and report on hours usage to the clients and discuss peaks and troughs to ensure clients use and don’t exceed their hours.
• Manage the Change Request process to ensure requests are scoped and estimated correctly and once approved, allocate resources.
• Negotiate contractual renewals and extensions.
• Support pre-sales activities for the AMS offering.
• Organise a Quarterly Business Review.

Enough about us, let’s talk about you. 

You are someone who has experience in the HR or Finance Technology industry and/or in Consulting or Support Services.  This is a role for someone who can balance the importance of the client relationship, whilst also focused on expanding our services and offerings to the clients.

• Experience in a previous Account Manager role is desirable.
• Alternatively, experience as a Service Delivery Manager or Project/Engagement Manager or Lead Consultant.
• Strong business acumen.
• Involvement in the HR or Finance Technology industry.
• Experience in Operations, AMS or Support Services is desirable.
• Exceptional negotiation and customer service skills.
• Strong communication and presentation skills.
• Effective stakeholder management and the ability to build relationships at senior levels.

About Deloitte
Join a high performing culture of talented people, who are highly motivated and passionate about delivering impactful analytics solutions and insight. We are innovative and different because YOU are… we pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive and social – and who are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, build a workplace that encourages the true spirit of 'And different'.

From day one at our firm you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities that will set you up to succeed – in every sense of the word. At Deloitte, we assume that you perform other roles within your life…you could be a student, a teacher, a passionate hobbyist and a caring family member. We recognise the importance of balance and embrace agility, understanding that this means different things to each and every one of our employees.

Next Steps
If this sounds like an exciting career challenge, that aligns with your personal goals and expertise, we want to hear from you.

Check out our YouTube page and social channels for further insights into life at Deloitte. To apply, please follow the application process, if you have any questions, the Talent Acquisition Team are available to have a confidential discussion.