AP-Transition Capability Lead

Job Requisition ID: 37163 

• Salary packaging - to suit your personal and financial circumstances  
• Banking, finance, and wellbeing program discounts   
• Experience a borderless career – international assignment or secondment opportunities

What will your typical day look like?

Your day-to-day will be diverse but richly rewarding. The Transition Capability Lead will directly lead some engagements and oversee others, while building organisational capability to manage Transition programs . This is a client facing role working across the business. Key activities will include the following:

• Directly lead Transition on large outsourcing engagements, working across multiple Deloitte member firms and geographies.
• Help develop Transition solution (plan, timelines, approach, resourcing and costs) during the sales process, collaborating with client to understand the lay of the land and help get buy in into the proposed plan.
• Support RFP responses and participate in Orals with clients as the Transition SME.
• Assess and optimise costs related to BPO Transition solutions, ensuring cost effectiveness for both the client and Deloitte.
• Hire, train, and develop resources to take on transition roles
• Help develop Transition specific methods and assets to enhance Deloitte capabilities in this area.
• Oversee, in a quality assurance role, transition programs being managed by other people
• Manage interventions to solve for problems, manage risks and improve the quality of active Transition programs.

About the team:

Operate is one of our Four at the Core pillars driving forward our transformation agenda.  Operate sees us run, maintain and enhance our clients existing services on a recurring basis. Using Operate services, we transform conventional approaches for operating critical processes, infrastructure, platforms and applications. By applying the right mix of Deloitte tech, intellectual property, talent and capacity, we help organisations embed continuous advantage through new outcome-oriented solutions that deliver enhanced business value.

Deloitte has established an Operate Centre of Excellence for the Asia Pacific region, primarily led from Australia. The COE aim is to deliver top-tier Operate capability support, catering not only to Australia but also to other markets across the region. The Transition Capability lead will be a part of this team and support Deloitte member firms with sales and delivery of Operate engagements in the region.

Enough about us, let’s talk about you. 

You are an Business Process outsourcing Delivery SME with strong experience of Transition. 

You are someone with: 

• Deep understanding of how large scale Business Process outsourcing engagements work across their life cycle, including how they are solutioned, sold, setup and delivered, with a particular focus on Transition.
• Significant experience in managing large scale Transition programs in the context of Operate engagements, preferably with coverage across multiple geographies. Specific experience in Accounting/Finance and Finance Transformation would be an added advantage.
• Strong program management skills
• Capability to build effective working relationships with internal and external stakeholders across multiple business areas, functions, and geographies.
• Ability to build Transition capability within the organisation by developing teams, assets and training
• Effective written and verbal communication skills, with the ability to adapt communication styles to stakeholders. 
• Motivated, energetic, and self‐directed. 
• Strong attention to detail
• Ability to travel within Asia Pacific region, and adaptability to work across different cultures, time zones, and work practices, adjusting communication and approach accordingly.

 This is a great opportunity to join a newly formed programme, leveraging Deloitte’s network and capabilities to build a world-class technology-asset enabled businesses.

Why Deloitte? 
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps 
Sound like the sort of role for you? Apply now. 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.