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UX Researcher

Date:  16-Sep-2021

Canberra, ACT, AU

Department:  Consulting

Deloitte Digital – UX Researcher


  • Mentoring programs – receive support and coaching to progress your career

  • Flexible work arrangements – work in a way that suits you best
  • Agile working environment

What will your typical day look like?

You will bring your passion for UX research and your innate curiosity to our projects, being instrumental in developing our understanding of our customers needs, to ensure the final product is fit for purpose. A key member of our team, you will help to inform and set the product strategy roadmap. Some examples of what you will be responsible for include:

  • Work alongside our clients, often in blended teams across product management, analytics and design to identify and prioritise knowledge gaps in our understanding of the client experience
  • Be a champion of Human Centred Design to keep customers, employees, citizens and students at the heart of digital transformation
  • Design research studies that drive tactical and strategic design decisions
  • Interpret analysis through the lens of user needs, business impact and engineering feasibility
  • Be a storyteller and communicate findings and recommendations in compelling and creative ways
  • Lead and deliver research share-outs to build empathy with users


About the team:
A Digital, Customer & Marketing consultancy with the backing of a top-tier firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, we are a powerhouse committed to transforming experiences and making an impact that enriches people’s lives.


Part Business. Part Creative. Part Technology. One hundred per cent digital.  Deloitte Digital is committed to helping clients unlock the business value of emerging technologies. Through multiple studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and implementation across mobile, web and social media channels.


We are one of the largest digital practices in Australia, comprised of a team of highly engaged and motivated professionals.  Our passion is for delivering game-changing solutions to our clients in the face of Digital Disruption.


Deloitte Digital is a major force on the Australian Digital Landscape.  We combine fun with serious intent where business, creativity and technology intersect. Our team includes creative designers, channel strategists, engineers, architects and product specialists – a powerful combination of creativity, business acumen and technical know-how.


We’re also known and loved for our commitment to our people as well as our fabulous culture.


Enough about us, let’s talk about you.

You’ll be deeply committed to delivering positive outcomes for customers, and, like us, be excited about the opportunity to help our clients unlock the business value of emerging technologies. You will have:

  • Experience in planning, designing and conducting generative and evaluative research activities in both face to face and virtual contexts
  • Demonstrated experience in synthesising research into actionable insights and findings for both technical and non-technical audiences
  • Demonstrated mixed methods research experience
  • Experience in qualitative and quantitative research methodologies
  • Demonstrated experience working within a multidisciplinary team
  • Experience in the use of human-centred design in digital transformation
  • A Passion for how design research can make a positive impact on how people work together and what they produce for customers
  • Excellent written and verbal communication skills
  • A storyteller, and a story-seeker


Why Deloitte Digital?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space. Or see the work we’ve delivered on our Deloitte Digital website.


Next Steps
Sound like the sort of role for you? Apply now.
If you’ve got any questions or wish to have a confidential conversation about this role, contact Ravi from the ­­­Deloitte Digital Talent team. We’d love to hear from you!





By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.