Share this Job

Strategic Designer - Senior Consultant

Date:  12-May-2022

Canberra, ACT, AU

Department:  Consulting


What will your typical day look like?

As a crucial member of our multidisciplinary team, you will be passionate about taking a holistic approach to product, service and systems design to meet existing needs as well as delivering future long-term value to our clients, in alignment with their strategic goals. You will be a customer experience advocate while seeing the big picture goals to bring together customer, business and technical components into meaningful solutions.

You will be an advocate for the importance of quality research, ensuring our solutions are informed by an innate understanding of human needs, industry trends, market gaps and business goals. You will help our teams use this research to steer future directions of products, services, and strategy. You will strategically connect the various design stages, identifying opportunity to inform future digital solutions for our clients.


About the team:
A Digital, Customer & Marketing consultancy with the backing of a top-tier firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, we are a powerhouse committed to transforming experiences and making an impact that enriches people’s lives.


Part Business. Part Creative. Part Technology. One hundred per cent digital.  Deloitte Digital is committed to helping clients unlock the business value of emerging technologies. Through multiple studios spread across the globe, we provide clients with a full suite of digital services, covering digital strategy, user experience, content, creative, engineering and implementation across mobile, web and social media channels.


We are one of the largest digital practices in Australia, comprised of a team of highly engaged and motivated professionals.  Our passion is for delivering game-changing solutions to our clients in the face of Digital Disruption.

Deloitte Digital is a major force on the Australian Digital Landscape.  We combine fun with serious intent where business, creativity and technology intersect. Our team includes creative designers, channel strategists, engineers, architects and product specialists – a powerful combination of creativity, business acumen and technical know-how.


We’re also known and loved for our commitment to our people as well as our fabulous culture.


Enough about us, let’s talk about you.

You’ll be deeply committed to delivering positive outcomes for customers, and, like us, be excited about the opportunity to help our clients unlock the business value of emerging technologies. You will have:

  • Demonstrated experience in human-centered design methods, with a focus on design research.
  • Familiarity with systems thinking, futures or strategic foresight processes, and complexity frameworks
  • Experience in building and delivering service blueprints, systems maps, customer journeys and supporting the execution of product or service delivery.
  • Extensive knowledge & proven management level experience in development and delivery of end-to-end customer experience strategy and execution.
  • Experience in leading customer centred design and strategy activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions.
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation.
  • Extensive experience with process mapping and process improvement development and implementation.
  • Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles.


Why Deloitte Digital?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space. Or see the work we’ve delivered on our Deloitte Digital website.


Next Steps
Sound like the sort of role for you? Apply now.
If you’ve got any questions or wish to have a confidential conversation about this role, contact Madeline from the Deloitte Digital team via email at . We’d love to hear from you!





By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.