Manager - Operations Transformation

Job Requisition ID: 36338 

Manager – Operations Transformation

• Flexible work arrangements – work in a way that suits you best.
• Mentoring programs – receive support and coaching to progress your career.
• Salary packaging to suit your personal and financial circumstances.

At Deloitte, all our successes, the differences we make for our clients, our people and in our communities around the globe, come down to our purpose: to make an impact that matters.

Looking for a place to grow your operational consulting skills across diverse projects and clients? Find out why Deloitte is the place for you.

About the team  

Our team helps organisations bring their strategy to life through efficient, effective, and future-ready operations. We work with public sector clients to solve their largest most complex operational challenges.

We draw from deep technical, operational, and public-sector specific expertise to transform their organisation. We help to boost efficiency, reduce costs, and harness new technologies to drive growth, and keep up with shifting citizen and market expectations.

What will your typical day look like?  

In this role, you will engage directly with high-profile public-sector clients on their most important and challenging business issues - addressing and solving their priority operational related problems. You will also:

• Ensure high-quality outcomes for our clients by maintaining a strong commitment to excellence, and supporting clients to drive profitability and performance objectives
• Lead and manage  some of the most inspiring public sector programs
• Develop a high performing team, through leadership, coaching and mentoring
• Draw on your pre-existing experience, coupled with Deloitte’s unique capabilities in Structured Problem Solving, Operating Model Design, Process Improvement, Design Thinking, Digital, Data Analytics,s and experience from our global consulting network
• Developing strong client relationships to deliver projects on-time and to clients’ expectations
• Work with leaders to discover new market opportunities and prepare proposals
• Contribute significantly to thought leadership, talent development, people leadership and running of Deloitte’s business in Canberra
• Undertake extensive operations and transformation focused training and development (both structured and on the job) 

Enough about us, let’s talk about you.

We are seeking applications from practitioners with extensive operations advisory, transformation, program orchestration or similar experience in Federal Government.

You are someone with

• A proven track record of hypothesis-driven analysis and problem solving, and delivering exceptional results for organisations in a fast-paced, client-facing environment.
• Variety of experiences in working in teams delivering complex projects in a client facing/advisory role, either in-house or in a consulting environment
• Experience conducting analysis (desktop research, data analysis, reviewing documents etc.) and synthesising into digestible outputs (e.g. reports)
• Highly effective communication skills, both written and verbal, and the ability to articulate complex ideas and arguments effectively, both at Executive and working level
• Proven ability to build strong relationships with a range of clients and stakeholders.
• Strong and adaptable facilitation and communications skills, with the curiosity to learn and proactively to bring forward ideas
• Experience leading and mentoring teams with a passion to develop others as well as self
• Experience with creating business development materials.
• Demonstrated experience in Operating Model Design, Process Improvement, Service Design, and Digital Transformation
• Minimum AGSVA baseline clearance
• Canberra based.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.   

 We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments. 

 We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

Next Steps 

Sound like the sort of role for you? Apply now, we’d love to hear from you!  

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.