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Experience, Product and Service Designer

Date:  16-Sep-2021

Canberra, ACT, AU

Department:  Consulting

Deloitte Digital – Manager: Experience, Product and Service Design


  • World-class learning and leadership programs
  • Industry leading flexible work arrangements – work in a way that suits you best
  • Receive support and mentoring to fast track your career


What will your typical day look like?

As an Experience, Product and Service Design Manager, you will be an inspiring leader who can not only deliver great work, but can also lead, coach and develop the team and clients around you. 


You will need to:

  • Be trusted to own and deliver significant engagements for our clients by applying your project management skills in scoping, designing, planning, and implementing projects
  • Build and lead high performing teams while guiding junior colleagues and building strong client relationships
  • Co-design new business models, products, services, experience, and operating models.
  • Use Human Centred Design to keep customers, employees, citizens and students at the heart of digital transformation
  • Lead research with customers using participatory and iterative design techniques including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts.
  • Make concepts tangible through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping (for example wireframes, click-throughs, interactive prototypes).
  • Design and conduct measured experiments to gather feedback on existing or conceptual products, and services.
  • Identify and articulate viability and feasibility assumptions, and test these with customers and stakeholders
  • Coach junior members of the Deloitte teams with a focus on crafting successful and client centric environment that facilitates opportunities to develop for all levels of staff
  • Contribute to a culture of creativity and innovation with a finger on the pulse of what’s new and possible


About the team 

A Digital agency with the backing of a top-tier consulting firm, Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, our guiding ambition is to make an impact that matters by making our clients the best customer-oriented businesses in the world. And we do this while having a lot of fun…with serious intent, of course.


Our Customer Strategy and Applied Design practice works at the intersection of strategy, insights and design to help our clients deliver superior value in market to the customers they serve. We help our clients re-imagine their experiences, products and services from the customer first, identifying those distinct opportunities for where and how to win in their chosen market. We then walk with our clients on the journey for change, bringing our collective depth of expertise in strategy, insights, analytics, digital enablement and design thinking to help them articulate and implement experiences, products and services that are truly inspiring to both their customers and the organisation’s success.


Enough about us, let’s talk about you.

To succeed, you will have:

  • A relevant university degree with outstanding academic record from a leading Australian or Overseas university or business school
  • 5+ years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent
  • Experience in leading blended teams (including with clients) across varied skillsets on large projects
  • Experience in the use of human-centred design in digital transformation
  • A natural flair and passion for coaching and developing team members
  • Passion for how design can make a positive impact on how people work together and what they produce for customers
  • Be inquisitive, in pursuit of patterns and paths
  • A storyteller, and a story-seeker
  • A lover of business – the rhythms, passions, and dynamics that make it work.
  • An understanding of the power and value of great design in bringing the ideas that fuel business to life
  • Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift
  • A belief in rapid experimentation and deep collaboration — to prototype thinking, turn inklings into insights and insights into possibilities, and bring stories to life in ways that move people to take action

Why Deloitte Digital? 

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.


Next Steps 

Sound like the sort of role for you? Apply now. If you’ve got any questions or wish to have a confidential conversation about this role, contact Dejan from the Deloitte Digital Talent team. We’d love to hear from you!




By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.