Director - Operations Transformation

Job Requisition ID: 36355 

Director - Operations Transformation

• Mentoring programs – receive support and coaching to progress your career.
• Flexible work arrangements – work in a way that suits you best.
• Salary packaging to suit your personal and financial circumstances.

About the team  

Our team helps organisations bring their strategy to life through efficient, effective, and future-ready operations. We work with public sector clients to solve their largest most complex operational challenges.

We draw from deep technical, operational, and public-sector specific expertise to transform their organisation. We help to boost efficiency, reduce costs, and harness new technologies to drive growth, and keep up with shifting citizen and market expectations.

What will your typical day look like?  

In this role, you will have a key leadership role to engage with high-profile public-sector clients on their most important and challenging business issues - addressing and solving their priority operational related problems. You will also:

• Lead a high performing team with a strong commitment to excellence in pursuit of helping our clients drive value and performance through their business operations
• Drive connection and impact for some of the most inspiring public sector programs and organisations
• Demonstrate an exceptional understanding of complex operations transformation and the ability to manage several client projects concurrently
• Draw on your pre-existing experience, coupled with Deloitte’s approaches to Structured Problem Solving, Process Improvement, Operating Model Design, Design Thinking, Digital, Data Analytics, and experience from our global network.
• Work with leaders to discover and shape new market opportunities including preparation of proposals and thought leadership
• Drive capability building in our team to ensure excellence in client service delivery, through leadership, coaching and learning and development activities.
• Work with the leadership of our practice to optimise and lead on ways of working across projects, resource management, collaboration, and team engagement.

Enough about us, let’s talk about you.

We are seeking applications from leader’s practitioners with extensive operations advisory, transformation, program orchestration or similar experience in Federal Government.

You are someone with:

• Prior management consulting experience or a senior internal advisory role with proven experience as a trusted business advisor to senior client leaders
• Demonstrated experience in Operating Model Design, Process Re-engineering and Optimisation, Service Design, and Digital Transformation
• Proven experience leading complex projects in a client facing/advisory role, managing senior relationships and large diverse teams, virtually and face to face
• Demonstrated ability to solve complex business problems using a hypothesis-based approach alongside strong analytical and quantitative skills
• Demonstrated experience in leading client pursuits and ability to adapt to market trends
• The ability to quickly build rapport and grow client relationships to establish a strong network in market
• Experience in a leadership role emphasizing team growth, coaching, resource management, people, and culture
• Minimum AGSVA baseline clearance
• Canberra-based.

Why Deloitte?  

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.