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Digital Strategist- Senior Manager

Date:  06-Aug-2022

Canberra, ACT, AU

Department:  Consulting

What will your typical day look like?

As a Digital Strategist at Deloitte Digital, you will use your prior consulting or technology leadership experience to sell, plan and deliver strategic consulting engagements that help our clients deliver value through digital transformation. You will be considered a safe pair of hands who can communicate simple solutions to complex problems for our clients , to high standards, and on-time.


You will need to:

  • Shape engagement approaches and teams that can respond to our client’s needs with professionalism, agility, and expertise
  • Help our clients understand how digital technologies, approaches and mindsets can be leveraged to power positive business change and create value for their stakeholders
  • Develop and maintain strong client relationships and networks
  • Contribute to business development activities by developing proposals and participating in pre-sales activities
  • Co-design new business models, products, services, experiences and operating models.
  • Lead research to help inform choices made with customer, digital and innovation strategies, including analysis and synthesis of data to generate customer insights to apply to the improvement of meeting customer needs.
  • Determine the digital return on investment that our clients will achieve through the implementation or development of new digital capabilities e.g. for digital marketing or customer experience platforms.
  • Coach other members of the Deloitte team with a focus on crafting a high-performing, rewarding and inclusive professional environment.
  • Pursue constant learning and self-development.


About the team 

A Digital agency with the backing of a top-tier consulting firm, Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, our guiding ambition is to make an impact that matters by making our clients the best customer-oriented businesses in the world. And we do this while having a lot of fun…with serious intent, of course.


Enough about us, let’s talk about you.

Digital strategy, design and transformation will be at the core of your conceptual thinking but you must be able to deliver ideas and solutions that bring brands to life and ensure strong user engagement through multiple channels. You will display a natural passion for your craft and a well-informed view on user experience principles and digital trends. Internally, you will help maintain and evolve the creative culture within the agency. Overall, you will have a passion for creating customer-centred experiences that delight end users and that solve business problems.


You are someone with:

  • Relevant consulting, digital agency or industry experience with exposure to working in digital project teams in a client-facing environment, including being comfortable with a non-linear process, ease in ambiguity, and flexibility to adjust as things shift.
  • A love for working with digital products and services, and an understanding of how the landscape works in the modern world.
  • A keen interest in digital innovation and an appreciation for customer insights and industry trends. Experience and interests in the use of human-centred design, current use of technology and an understanding of emerging trends and technologies as they relate to strategy (e.g. digital, cloud, AI).
  • The ability to work closely with clients and key stakeholders to understand their core problems and objectives, contribute to robust digital investment roadmaps, and define requirements and releases for their digital products and services.
  • Strong understanding of the development process, project management principles, client relationship management, and pre-sales activities.
  • Skills to understand and define business scenarios and design detailed processes.
  • Exceptional analytical, design and problem-solving skills with the ability to exercise mature judgment.
  • Demonstrated experience working with and coaching junior staff.
  • Fantastic attention to detail.
  • Self-motivated with the ability to work independently, or with a team.
  • Team player with excellent collaboration skills.
  • Willingness to learn new things and teach others what you know
  • Strong written and verbal communication skills
  • Strong presentation and group facilitation skills


It will be a bonus if you have any of the following:

  • Experience in working with CRM systems like Salesforce or Dynamics 365
  • Experience in working with CMS’s like Adobe, Sitecore or Drupal.
  • Experience with cloud technologies like AWS and/or Azure
  • Understanding of internet security issues and mitigation strategies


Why Deloitte Digital? 

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.




By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.