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Customer Strategist

Date:  16-Jan-2022

Canberra, ACT, AU

Department:  Consulting

Deloitte Digital – Customer Strategy


  • World-class learning and leadership programs
  • Industry leading flexible work arrangements – work in a way that suits you best
  • Receive support and mentoring to fast track your career


What will your typical day look like?


As a Customer Strategist at Deloitte Digital, you will use your 3-5 years of prior consulting or customer/digital agency experience to guide small teams and own significant streams of work in large engagements to help our clients growth through digital and customer transformation. You will be considered a safe pair of hands who can deliver solutions to complex problems, to high standards, and on-time.


You will need to:

  • Own and deliver significant stream(s) of work in large engagements by applying your project management skills in scoping, designing, planning, and implementing projects.
  • Build highly effective small teams while guiding junior colleagues and building strong client relationships.
  • Co-design new business models, products, services, experiences and operating models.
  • Define major assumptions underpinning hypothesise designs and execute assumption tests.
  • Lead research to help inform choices made with customer, digital and innovation strategies, including analysis and synthesis of data to generate customer insights to apply to the improvement of meeting customer needs.
  • Align clients around digital adoption, agile, & lean design and innovation enabled design, operating delivery and capabilities building.
  • Determine the digital and experience return on investment contributing to the development of financial modelling, dashboard and metrics development e.g. for digital marketing investments.
  • Use data to drive insights and analytics, and shape recommendations for our clients.
  • Pursue constant learning and self-development.
  • Coach junior members of the Deloitte teams with a focus on crafting successful and client centric environment that facilitates opportunities to develop for all levels of staff.


About the team 

A Digital, Customer & Marketing agency with the backing of a top-tier consulting firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, our guiding ambition is to make an impact that matters by making our clients the best customer-oriented businesses in the world.


Our Customer Strategy and Applied Design practice works at the intersection of strategy, insights and design to help our clients deliver superior value in market to the customers they serve. We help our clients re-think their strategies from the customer first, identifying those distinct opportunities for where and how to win in their chosen market. We then walk with our clients on the journey for change, bringing our collective depth of expertise in the domains of strategy, insights, analytics, digital enablement and design thinking to help them articulate and implement a customer strategy that is truly inspiring to both their customers and the organisation’s success.


Enough about us, let’s talk about you.

To succeed, you will have:

  • Relevant university degree with outstanding academic record from a leading Australian or Overseas university or business school.
  • 3-5 years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent.
  • Exceptional analytical, design and problem-solving skills with the ability to exercise mature judgment.
  • Exposure to working in digital project teams in a client-facing environment.
  • Demonstrated ability building strong relationships and working within multi-disciplinary teams.
  • Experience and interests in the use of human-centred design, current use of technology including digital marketing, mobile, data analytics and an understanding of emerging trends and technologies as they relate to strategy (e.g. digital, cloud, AI).
  • Comfort with data both from a programming (e.g. knowledge of SQL, Python etc.) and visualisation (e.g. PowerBI or Tableau) standpoint is preferable, but not necessary.
  • Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift.
  • A passion for creating customer-centred experiences that delight end users and that solve business problems
  • Bring strong structured problem solving, research, financial analysis, business process skills.


Why Deloitte Digital? 

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.


Next Steps 

Sound like the sort of role for you? Apply now. If you’ve got any questions or wish to have a confidential conversation about this role, contact Ravi from the Deloitte Digital Talent team. We’d love to hear from you!




By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.