Senior Consultant | ServiceNow Managed Services

Job Requisition ID: 37339 

Senior Consultant | ServiceNow Operate |

• Flexible work arrangements – work in a way that suits you best, including part-time options
• Mentoring programs – receive support and coaching to progress your career
• Recognition culture to celebrate milestones and discounts at hundreds of retailers

Accelerate your career with Deloitte!

Are you ready to apply your ServiceNow expertise in a dynamic, client-facing role? Join our growing team and take your career to the next level.

What will your typical day look like?

As a ServiceNow Consultant in our Managed Services (Operate) team, you will work closely with clients to maintain, optimize, and enhance their ServiceNow environments. Your responsibilities will include:

• Providing ongoing support, administration, and maintenance of ServiceNow platforms.
• Working with business analysts and clients to understand requirements and deliver enhancements.
• Configuring, troubleshooting, and improving existing ServiceNow modules, including ITSM, CSM, UI Builder, and ITOM.
• Managing incidents, problems, and changes in line with ITIL best practices.
• Ensuring system stability and performance through proactive monitoring and optimization.
• Assisting with ServiceNow upgrades, patching, and security compliance.
• Supporting integrations between ServiceNow and other enterprise systems.
• Engaging with stakeholders to drive continuous service improvement and maximize platform value.

About the team

Our ServiceNow Operate team provides ongoing platform management, ensuring that our clients’ ServiceNow environments run smoothly and efficiently. We partner with a range of industries, from financial services to government and healthcare, delivering stability, security, and enhancements that help businesses get the most out of their ServiceNow investment.

Enough about us, let's talk about you

You have a strong background in ServiceNow administration, support, and continuous improvement, with relevant certifications and a passion for solving client challenges. Specifically, you bring:

• 1-3 years of hands-on ServiceNow experience, particularly in ITSM, CSM, UI Builder, and ITOM.
• ServiceNow Certified System Administrator (CSA) - mandatory.
• Experience with incident, problem, and change management within an ITIL framework.
• Ability to analyse and troubleshoot ServiceNow issues effectively.
• Experience in configuring ServiceNow components, including workflows, UI policies, business rules, and integrations.
• Basic understanding of JavaScript for scripting and automation.
• Strong stakeholder communication and problem-solving skills.
• Exposure to ServiceNow implementation projects and upgrades (desirable).
• Familiarity with Agile methodologies and ticket-based work environments.

If you’re looking for a role that combines technical expertise with client interaction, this is the perfect opportunity for you. Join us to grow your ServiceNow career in a supportive and forward-thinking environment!

Why Deloitte? 

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating, and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity, and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team, and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.