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SAP Success Factors Director

Date:  24-Jul-2022

Brisbane, QLD, AU

Department:  Consulting

What will your typical day look like?

Based in Brisbane, your key responsibility is to ensure Deloitte continues to build long term, successful relationships with our SAP SuccessFactors clients. As a Director, you are responsible for customer success and maintaining oversight on current engagements.


On any given day, you will be

  • meeting with your clients to understanding their ongoing solution requirements, providing client leadership & direction in internal and external interactions.
  • collaborating with the Queensland Partners to maintain and build the Queensland business reaching
  • Owning your pipeline of engagements and personal sales and revenue target
  • Contributing to the opportunity planning process.
  • Continuing to the business health of the practice through the delivery of profitable engagements
  • Working across your portfolio of clients to align their organisational and People and Culture strategy to tangible activities that can deliver business outcomes
  • Ensuring that business solutions are consistent with corporate goals
  • Providing guidance and support in decision making processes between customers/business and SAP/SF project teams
  • Aligning with the Managed Service Support team to triage and oversee issue resolution.
  • Liaising with client stakeholders and executives
  • Working in collaboration with the internal Quality and Risk and Legal teams regarding client commercials


About the team

We’re collaborative, we knowledge share and support each other. Our culture is what sets us apart! The SAP SuccessFactors team are an inclusive and energetic group of HCM professionals focused on delivering quality customer service. Our approachable nature will allow you to grow your professional career and build your capability in a hardworking, yet fun team environment.


This role reports into the SAP SuccessFactors Partner for Queensland.

Enough about us, let's talk about you

You will be someone with a genuine interest in both the human and technical side of HR technology. While you may have experience working with SAP SuccessFactors software,  you’ll need to bring a history of establishing  successful client relationships and a background in account management, sales and/or project management.

You will additionally have the following:

  • Specialist knowledge of the HCM/and or Cloud Services marketplace and related products, customers and partners, coupled with strong analytical skills, and a good understanding of information technology practice management and account management processes
  • Minimum 3 years’ experience as a Client Service Manager or Account Manager (experience from a variety of organisations or environments will be highly regarded)
  • Demonstrable experience in managing client priorities and effective stakeholder management  
  • Exposure to SAP, SuccessFactors, Kronos, Oracle and other HR/ERP software and services
  • Knowledge of CRM tools
  • 5+ years of experience in information technology, systems integration, consulting or development
  • Demonstrable experience in managing client priorities and effective stakeholder management 
  • Financial literacy to manage project budgets and invoicing
  • Tertiary degree in IT or Project Management preferred
  • Exposure to project management desirable; e.g. this could be across project implementation and/or systems integration project management

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.


At Deloitte, we’re on the lookout for inspired people from all walks of life. 


Once you’re here, we won’t determine your path. Your experience is unique – and your career should be too. Go further based on your own specialities, interests, and experience.  


We’ll help you reach your potential with differentiated learning experiences that you can follow at your own pace. With access to meaningful projects and networks of experts, you’ll learn more while putting your experience to work. 


You’ll stay ahead too, with access to industry-leading professional development programs that pull from the best in global experiences. We’ll help you along your career journey, no matter what form it takes

Next Steps
Sound like the sort of role for you? Apply now. We'd love to hear from you!





By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.