Chief of Staff, Transformation & Change Lead

• Thrive in an innovative, collaborative people culture
• Be part of market-leading projects with global scale and complexity
• Belong to a workplace that values diversity, equity and inclusion

As Chief of Staff & Transformation and Change Lead, you will act as a strategic partner and trusted advisor to the Deloitte Digital Leadership Team. In this role, you balance the delivery of day-to-day operational priorities with shaping and driving longer-term strategic initiatives. You lead the execution of the Customer AI Transformation Program, optimise operational effectiveness, and enable informed decision-making. Your work will ensure seamless execution of immediate priorities while advancing the organisation’s future vision, fostering alignment, and enhancing communication, connection, and collaboration across the portfolio.

What will your typical day look like?

Combining strategic advisory and hands‑on delivery, you will drive strategic priorities and lead transformation and change initiatives within the Deloitte Digital Leadership team. You will counsel senior leadership on strategic objectives and oversee their development and implementation. A central responsibility will be managing relationships with key client and internal stakeholders to support governance and communication. You will also spearhead transformation programmes — particularly AI‑enabled initiatives — to accelerate adoption and deliver measurable value. Coordinating cross‑functional teams, capturing lessons learned and promoting continuous improvement will be ongoing priorities for you.

About the team

At Deloitte Digital we harness the transformative power of technology to create lasting impact for clients, customers, citizens and members. We believe every system, process and platform ultimately serves a person, so our work is distinctly human‑led and tech‑enabled: combining empathy, design and ethics with cloud, data, AI and automation to solve real problems. By helping clients achieve a unified view of their customers, we break down silos and deliver seamless, integrated experiences across marketing, sales and service channels that drive trust, loyalty and measurable outcomes. Our approach is purpose‑driven, collaborative and outcomes‑focused — shaping digital transformation that’s meaningful, sustainable and centred on people.

Enough about us, let’s talk about you

The essential skills and experience required for the ideal candidate include:

• Proven programme management capability, with experience prioritising and managing multiple concurrent initiatives
• Skilled at building robust relationships and collaborating across cross‑functional teams
• Strategic thinking with strong commercial acumen and an entrepreneurial mindset
• Exceptional verbal and written communication, presentation, and workshop facilitation skills
• Experienced in managing executive stakeholders, influencing outcomes and fostering cross‑organisational collaboration
• Advanced analytical and strategic problem‑solving skills that translate data into actionable insights
• Demonstrated leadership in transformation programmes and/or experience serving as Chief of Staff
• Commitment to innovation and a readiness to pursue bold, forward‑thinking approaches
• Professional integrity and discretion in handling sensitive information
• Highly organised, proactive and efficient, able to balance strategic direction with operational delivery

Why Deloitte?   

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.    

 We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.   

We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs. 

 We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.   

 Next Steps   

Sound like the sort of role for you? Apply now, we’d love to hear from you!   

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.