Whistleblower call taker

Job Requisition ID: 37892 

About the role  
 

This is your opportunity to join Deloitte’s growing Forensic Managed Services team in Bendigo as a Whistleblower call taker. The role involves working as part of a call taking response team of qualified professionals providing an independent external reporting channel to enable client employees to report on serious misconduct with their workplace through a safe environment, and to provide support to the larger forensic team as required.  

Our client base includes many large corporates and household names along with smaller companies and key internal stakeholders. The Whistleblower Services are provided in accordance with regulations and guidelines governing the delivery of the Whistleblower Service, which are aligned to Corporate Governance principles. Our forensic group works on large projects which from time to time need additional staff to assist clients’ customers. The requests from our clients and their customers can be many and varied. An element of this role involves assisting in answering those requests.  

What will your typical day look like?  

The Whistleblower Service is a 24 hour, seven days a week operation which may require some duties to be performed outside normal business hours.The Whistleblower Service operates between the hours of 6.30 am and 5.00 pm Monday to Friday and you will be required to work a standard working day within these hours. Initially in this role you will be working with/exposed to:  

• Professional call taking to ensure all relevant information is obtained from each caller  

• Development of written reports for each call in accordance with quality standards  

• Leveraging the call management system for all process steps across the Whistleblower call lifecycle  

• First level quality checks of Whistleblower disclosure reports within the team  

• Understanding and grasping new concepts and processes 

• Adherence to the Whistleblower Services guidelines, policies and processes  

• Client contact and support in the day to day operation of the service  

• Assessing the value of requirements, and prioritising a backlog, to ensure work focuses on meeting client deliverables and maximising value in line with the business and product strategies 

• Carrying out ad-hoc analysis of data to identify trends within the service  

• Escalating calls as appropriate  

• Billing administration and/or willingness to learn billing and other administrative activities.  

Enough about us, let’s talk about you.  

You will require an ability to interpret and analyse detailed and complex information obtained either orally or in writing, as the main functions of this role will involve answering our Whistleblower hotline, generating whistleblower reports on behalf of Deloitte’s internal and external high profile clients and to undertake various administrative tasks in the provision of the service to the clients.  

To be considered for this opportunity, your qualifications, skills & experience could include:  

• A tertiary qualification in a relevant field such as – Psychology, Business Management, Accounting, Commerce or Law  

• Sound working knowledge and experience in using the Microsoft Office Suite  

• Working knowledge of confidentiality and independence issues 

• Experience working with customers, and/or in a role which required strong interpersonal skills 

• Attention to detail, problem solving and the ability to think on your feet. 

Why Deloitte? 

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.    

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.   

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.  

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.   

Next Steps  

Sound like the sort of role for you? Apply now, we’d love to hear from you! 

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.