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Technical Support Specialist

Date:  06-Aug-2022

Melbourne, VIC, AU Perth, WA, AU Canberra, ACT, AU Adelaide, SA, AU Brisbane, QLD, AU

Department:  Consulting

Job Requisition ID: 29601 

Asset Managed Services - Technical Support

At Deloitte, we are leading the way with new digital innovations that make work better for humans and humans better for work. One key digital solution is the management tool, Communic8, which helps our clients create more engaging messaging solutions for important communiques, and also forms the technology layer for a number of Deloitte’s Human Capital assets. To aid our success in this space, we are looking for a Technical Support Specialist that will provide support to our clients across Communic8 and other associated digital assets.


Some of the Key Accountabilities for this role are:

  • Understanding and evaluating the customer’s business needs to enable them to deliver an exceptional digital workforce experience leveraging Communic8
  • Designing & implementing change requests, enhancements and supporting high quality business solutions
  • Perform troubleshooting and issue resolution support of digital solutions and other assets
  • Perform issue investigation and resolution via remote support across customers
  • Providing ongoing technical support and advice to Deloitte’s customer base
  • Translate customer business requirements into business solutions
  • Perform solution deployment to multiple instances
  • Co-ordinate with offshore consultants
  • Co-ordinate with product vendors, including Communic8


About the team


The Deloitte Operate team provides a complete range of specialised services across the world’s foremost Human Resources, Payroll, Workforce Management and Workforce Experience solutions including industry leaders SAP SuccessFactors, Oracle and Kronos and we are recognised by customers and the industry as a leading provider of solutions, services and support.


Enough about us, let’s talk about you.


You are someone who has experience in providing specialist professional HR/Payroll consulting or technical support services and solutions to customers/businesses as well as experience facilitating the design, implementation, and support of HCM applications.


  • Sound understanding of business processes, particularly as they relate to HR and people management and/or Information Technology
  • Technical background across platform support with good understanding of API’s / coding background
  • JavaScript/JSON experience to support integrations
  • Experience with JSONata extremely useful
  • Experience with Vue/Vuetify useful to support integration reports
  • Knowledge of mobile app deployments using Master Data Management systems (e.g. Microsoft InTune)
  • Strong analytical, communication (written and verbal) and presentation skills
  • Ability to troubleshoot and navigate complexities
  • A keen eye for design and ability to work around limitations and changes to ongoing enhancements to SaaS products
  • SuccessFactors certifications  or experience/knowledge of SuccessFactors desirable  to assist with recipient integration support
  • An understanding of information technology concepts and processes as they relate to modern Human Resource and Payroll management practices
  • Tertiary level qualifications coupled with experience in implementation or support of HCM Cloud and related technical areas
  • Excellent at prioritising multiple tasks, managing conflicting deadlines and working effectively in a dynamic environment
  • Managing complex change control across multiple SaaS customers and understanding when to escalate


Why Deloitte?


At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.


We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.


We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps


Sound like the sort of role for you? Apply now.

If you have any questions or wish to have a private conversation about this role, contact Abhi Bassi from the Talent Acquisition t­­­eam­. We’d love to hear from you!






By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.


At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. 


The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.