Guest Experience Consultant

Guest Experience Consultant | Client Services | Adelaide

• Flexible work arrangements – work in a way that suits you best
• Mentoring programs – receive support and coaching to progress your career
• Work in a premium, award-winning environment delivering exceptional client experiences

We are seeking a Guest Experience Consultant to join our Client Services team based in Adelaide. This is a full-time, on-site role located at our Festival Tower office, offering an exciting opportunity to kickstart or grow your career in hospitality and client services within a high-performing, professional environment.

What will your typical day look like?

• In this role, you’ll be at the heart of delivering exceptional guest experiences across our client-facing spaces. Day to day you will create welcoming, polished environments—whether that’s preparing high-quality barista coffee, supporting meetings and events, or ensuring spaces are perfectly set up and maintained to a premium standard.
• You’ll also be the first point of contact for clients, VIPs, and internal teams, managing enquiries in person, over the phone, and via email. You’ll anticipate needs, resolve issues with confidence, and deliver a consistently warm and professional service experience. Working closely with teams across Workplace, AV, and business support functions, you’ll help ensure every interaction is seamless and memorable.

About the team

• Our Guest Experience team plays a key role in shaping how clients and teams experience Deloitte. Based in our award-winning Festival Tower office, the team delivers premium hospitality and service across meetings, events, and daily operations.
• You’ll be part of a collaborative and supportive team that values attention to detail, professionalism, and continuous improvement. Together, the team creates an environment where exceptional service is the standard and every interaction matters.

Enough about us, let’s talk about you.

You may have all or some of the following skills / experiences:

• A genuine passion for hospitality, guest experience, or events
• Strong barista skills with experience producing high-quality coffee in a fast-paced environment
• Excellent communication skills and confidence engaging with clients and stakeholders
• Strong organisational skills with the ability to multitask and prioritise effectively
• A proactive, solutions-focused mindset with high attention to detail
• Ability to remain calm and professional under pressure
• Experience delivering food and beverage or event service (desirable)
• Ability to work both independently and collaboratively within a team
• A commitment to delivering consistently high standards of service
• A positive, can-do attitude with a focus on continuous improvement

Why Deloitte?

• At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities. 
• We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

#LI-Onsite

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.